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  • 1 King's Arms Yard, London EC2R 7AF, United Kingdom
  • 9am to 5pm, Sun Holiday

Frequently Asked Questions

Find answers to all your queries about our service.

  • What is International Trust Bank?

    International Trust Bank is a global banking institution that offers a wide range of financial services including personal and business banking, international money transfers, loan ...

  • How do I contact International Trust Bank ?

    You can reach us through the following: 📧 Email: info@internationaltrustbank.com 📞 +447469950293

  • Is What is International Trust Bank? a licensed and secure financial institution?

    Yes. We operate under strict international banking and compliance regulations. We use advanced encryption and fraud protection systems to ensure your data and funds are ...

  • What services do you offer?

    We offer a comprehensive suite of financial services including: Personal and business banking Current and savings accounts International money transfers Personal and business loans Education ...

  • Can I open a bank account online?

    Yes. You can begin the account opening process online via our website. Required documents can be uploaded securely, and our customer service team will guide ...

  • Do you offer multi-currency accounts?

    Yes. We provide multi-currency account options in major currencies including USD, EUR, and GBP — perfect for international businesses and frequent travelers.

  • What types of loans can I apply for?

    We offer a variety of loan products: Personal Loans Business Loans Education Loans Salary-advance Loans Project Financing Loan terms and approval are subject to eligibility ...

  • What is your cashback program?

    Our cashback program allows customers to earn back a percentage of their spending on eligible card purchases. Cashback is credited monthly and can be redeemed ...

  • What currencies do you support for international transfers?

    We support a wide range of global currencies. You can send and receive money internationally through our fast, low-fee transfer service with real-time exchange rates.

  • Do you offer payroll services for companies?

    Yes. We offer tailored salary payment solutions and bulk payment processing for companies of all sizes — ensuring smooth, timely payroll distribution both locally and ...

  • How do I apply for a loan or credit card?

    Applications can be submitted online through our official website. You will need to upload proof of identity, proof of income (or business documents), and any ...

  • Is there a mobile banking app?

    Yes, our secure mobile banking app allows you to check balances, make payments, transfer funds, and manage cards anywhere, anytime.

  • Do you provide customer support in multiple languages?

    Yes. Our multilingual customer service team is trained to assist you in English, Spanish, and Turkish to ensure a smooth banking experience across regions.

  • How do I stay updated with International Trust Bank news and offers?

    You can subscribe to our newsletter via our website, or follow us on our social media platforms to receive updates on new products, promotions, and ...

  • What makes International Trust Bank different from other banks?

    We combine global reach with local expertise, offering personalized banking solutions, innovative technology, and a commitment to customer satisfaction — all backed by strict financial ...

  • What types of bank accounts does International Trust Bank offer?

    We offer a wide range of personal and business banking accounts, including: Current Account Savings Account Multi-Currency Account Corporate/Business Account Fixed Deposit Account Offshore Investment ...

  • What is a Current Account?

    Our Current Account is ideal for day-to-day transactions. It offers: Unlimited withdrawals and deposits Debit card access Online and mobile banking Salary and vendor payment ...

  • What is a Savings Account?

    Our Savings Account helps you grow your money while giving you access to your funds. Features include: Competitive interest rates Low minimum balance requirement Free ...

  • What is a Multi-Currency Account?

    A Multi-Currency Account allows you to hold, receive, and send funds in multiple major currencies (USD, EUR, GBP, etc.). It’s perfect for international clients and ...

  • Do you offer Fixed Deposit Accounts?

    Yes. Our Fixed Deposit Accounts allow you to earn higher interest by locking in your funds for a fixed term. Features: Terms from 1 month ...

  • What are the requirements to open a personal bank account?

    To open a personal account, you’ll typically need: Valid government-issued ID or passport Proof of address (utility bill or rental agreement) Recent passport-sized photo Proof ...

  • What are the requirements to open a business or corporate account?

    Corporate clients are required to provide: Certificate of Incorporation or Business Registration Board resolution (where applicable) Director(s)/Shareholder(s) IDs and proof of address Tax Identification Number ...

  • Is there a minimum deposit required to open an account?

    Yes, the minimum deposit varies based on the account type: Current Account: $100 (or equivalent) Savings Account: $50 Multi-Currency Account: $500 Corporate Account: $1,000 Fixed ...

  • Can I open an account online?

    Yes. We offer a secure online account opening process. You can fill out the form on our website and upload the required documents. Our support ...

  • Is there a monthly maintenance fee?

    Yes, account maintenance fees apply based on account type and balance: Current Account: $5/month (waived for balances over $1,000) Savings Account: $3/month Multi-Currency Account: $10/month ...

  • Can I open multiple accounts?

    Yes, clients may open multiple accounts, including personal and business accounts, or accounts in different currencies depending on their needs.

  • Do you offer joint accounts?

    Yes. We support joint accounts with two or more account holders. All account holders must provide identification and sign the account mandate.

  • What banking platforms are available to clients?

    We provide access to: Online Banking Portal Mobile Banking App (iOS & Android) 24/7 Customer Support SMS and Email Alerts

  • How secure is your banking system?

    International Trust Bank employs military-grade encryption, two-factor authentication (2FA), and fraud monitoring systems to ensure your accounts are safe and your data is protected at ...

  • Can I transfer money internationally from my account?

    Yes. All account types support international wire transfers in multiple currencies. Transfer fees and timeframes depend on the destination and amount.

  • How can I access my account statements?

    You can view, download, and print your eStatements via online or mobile banking. Monthly statements are sent to your registered email address.

  • What currencies do you support?

    We support accounts and transactions in the following major currencies: USD (United States Dollar) EUR (Euro) GBP (British Pound Sterling) TRY (Turkish Lira) AED, CAD, ...

  • Are there any hidden fees?

    No. We are fully transparent about our fee structure. All fees are disclosed in the account terms and on our website before account opening.

  • Do you provide account upgrade options?

    Yes. You may upgrade from a basic account to a premium or business-tier account anytime. Contact our support team for eligibility and benefits.

  • How do I close my account?

    To close your account, submit a closure request via online banking or at any of our physical offices. Outstanding dues must be cleared before closure ...

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